Refund policy
Return & Refund Policy
All products are made to order through our print-on-demand partner. Because each item is custom-produced just for you, we do not accept returns or exchanges for reasons such as incorrect size selection or change of mind.
We do accept returns/replacements for:
- Damaged or defective items
- Misprinted or incorrect items
To request a replacement or refund:
- Contact us at betterwithdesign2024@gmail.com 30 days of delivery
- Include your order number and clear photos of the issue
- We'll review and respond within 2–3 business days
If approved, we'll send a replacement or issue a full refund — no need to return the item.
Non-returnable items: Sale items and gift cards are final sale.
All sales are final. We do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or buyer's remorse. All items are made to order and cannot be restocked.
Exception: We accept return/replacement requests for damaged, defective, or misprinted items only. Please contact us at betterwithdesign2024@gmail.com within 30 days of delivery with your order number and photos of the issue.
International Orders
For customers outside the United States, the same return/replacement policy applies — we accept requests for damaged, defective, or misprinted items only within 30 days of delivery.
Please note the following for international orders:
- All prices are displayed in USD. Any currency conversion fees charged by your bank or payment provider are the customer's responsibility.
- Customs duties, import taxes, or fees charged by your country upon delivery are the responsibility of the buyer and are non-refundable.
- We do not accept returns or exchanges for reasons such as customs delays, incorrect size selection, or change of mind.
To request a replacement or refund, contact us at betterwithdesign2024@gmail.com with your order number and photos of the issue.